I CAN'T ATTEND MY SQUAD. CAN I DROP INTO ANOTHER SQUAD?

 

At the ACs, we value routine so that training becomes a habit. For this reason, we ask that members not join other squad sessions. By maintaining a consistent group, we uphold the value of routine, ensuring that every member is well-acquainted with one another. We offer make-up sessions that you can book in on the app in case you miss your session. We encourage you to join a squad that best aligns with your schedule to help you maintain a consistent routine and fully integrate into the team.

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CAN I PAUSE MY MEMBERSHIP?

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Members may utilize a 4-week pause, twice a year, to hold their spot. The first 4-week pause will incur a $30 fee instead of the full membership fee. The second 4-week pause will incur a fee half the price of the normal membership fee. The AC retains the right to extend pauses on a case-by-case basis at its discretion as a courtesy to members with extenuating circumstances.

 

Pauses cannot be followed by membership cancellation. If you need to end your membership, please cancel straightaway so we can extend your spot to someone on the waitlist.

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​I’M NEW TO TRAINING, DO I NEED TO HAVE A CERTAIN LEVEL OF FITNESS TO JOIN?
 

Our clubs are open to individuals of all fitness levels, and we’re excited to support everyone on their fitness journey. Squads have the same consistent coach each week (1 or 2), which allows us to recognize your unique capabilities and tailor our coaching to suit your individual needs. This personalized approach ensures that each session is designed to help you achieve your best results.  

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DO YOU OFFER TRIALS?

 

We don’t offer squad trials because we prioritize and reserve class spots exclusively for our members. Non-members can book any of our drop-in classes through our app, The Athletic Clubs.

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DO I NEED TO BE A MEMBER TO JOIN THE RUN CLUB?

 

You don’t need to be a member to join our run club. Feel free to come anytime Monday through Thursday at 7 a.m. or 6:45 p.m. at Pier 46. Just look for the crew in all black—everyone is welcome, regardless of pace or experience.​

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WHAT IF I CAN NO LONGER MAKE A DROP-IN CLASS THAT I'VE BOOKED?

 

If you need to cancel a drop-in class, please do so at least 12 hours in advance to avoid a $35 late cancellation fee. The same fee will apply if you do not show up for a booked class without canceling.

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WHAT'S THE DIFFERENCE BETWEEN SQUAD MEMBERSHIP AND APS?

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Squads are larger groups that focus on functional fitness and general physical preparedness, providing a broad approach to improving overall fitness. In contrast, Advanced Performance Squads (APS) are smaller, with just 6 members per group, and are dedicated to precision strength training. APS is designed for those aiming to excel or break through plateaus, offering a more specialized and targeted training experience.

​Squads are x2 a week 55 minute Strength & Conditioning sessions focussed on building overall strength and fitness. Squads of up to 20 meet together on the same days/time each week with their dedicated coach(es).

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WHAT IF I NEED TO CANCEL MY MEMBERSHIP?

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If you need to cancel your membership, we require a minimum of two weeks' notice. Please fill out the cancellation form on our website. Our friendly CSM will reach out to schedule a chat to gather your feedback on your experience with the club, helping us improve and better serve our members.

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WHAT HAPPENS IF I DON'T LIKE MY SQUAD OR NEED TO CHANGE SQUADS?

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Reach out to your Customer Success Manager via email or the customer service line to chat further.

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HOW DO THE EVENTS WORK? ARE ALL MEMBERS INVITED?

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Events are reserved for members only. Depending on the nature of the event it may be an intimate squad gathering, club event or club-to-club mixer. Either way, lots of fun!

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